FAQs

IS THIS BAG AUTHENTIC OR A REPLICA?

At LUXICAS, our products are REPLICA 1:1, at Top Quality that always makes you feel authentic 100% with the same quality.

ARE YOUR BAGS NEW OR USED? AND WILL THEY COME BOX?

All products from LUXICASare Completely New and always come with a Box.

IF I ORDER A BAG, HOW CAN I TRACK MY PACKAGE?

After completing your purchase, you will receive a confirmation email. It will take about 3-5 business days to send the second email with TRACKING NUMBER and package details.

HOW LONG WILL I RECEIVE MY ITEMS?

For delivery time, it takes about 10-15 days to arrive at your address. Please allow some circumstances to take longer. We appreciate your sympathy.

CAN I CANCEL / CHANGE MY ORDER?

A cancellation or Changing request will be made successfully within 24 working hours after your purchase has been completed. You ONLY can cancel/ change your order BEFORE the item has been shipped. After the item has been shipped, we can not operate anything.